Communication between management, participants, and monitors
In the last years, the Projectathons have been held online as well as the two last European Connectathons. In that context, Rocket.chat has been used as a communication tool between the participants, with the test session managers, and with the monitors.
The SHARAZONE participants also use this tool for one-to-one communications. It is also the place where the SHARAZONE administrator broadcast information to the participants: new object available, tool maintenance, and so on.
All the involved parties agree that this tool is really useful and might also have an interest during onsite testing events.
Main goal: allow participants to online events to communicate in a timely manner: find test partners, execute test cases, review test cases, share screen.
Secondary goals:
- Support participants during the preparatory phase
- facilitate the exchange of information (patient identifier, logs) during on-site events
- be able to leave a message to an on-site participant (or monitor or TSM) when it is busy on another subject.
Preparatory phase:
- better support to the participants
- create a place for exchange
Online:
- make the test event happens
Onsite:
- fasten the test execution and debugging
As a Test Session Manager, I want to broadcast information to all the participants (text message / attachments).
As a Test Session Manager, I want to broadcast information to all the monitors (text message / attachments).
As a Test Session Manager, I want to hold calls with all the participants to the online event (video is optionnal).
As a Test Session Manager, I want to share my screen with all the participants when the event is online.
As a monitor, I want the participant to share his screen with me so that I can verify the outcome of the test even when working remotely.
As a SUT operator, I want to share information with my partners of the test instance.
As a monitor, I want to contact all the SUT operators of a particular test instance when we are working online.
As a SUT operator, I want to contact the management team when I have a question during an online event.
As a participant (SUT operator, monitor, test session manager), I want to receive all the notifications in one place.
As a test session manager, I want to enrol all the participants to the event in the communication tool.
As a participant, I want to use my Gazelle login to access the communication space.
As a test session manager, I want to offer one public channel per system or at least one public channel per organisation.
As a test session manager, I want to reuse the same "default" channels from an event to the other.
As a test session manager, I want to pin a message at the top of a given channel as a reminder to readers.